Refund policy

Refunds & Returns

We stand behind the quality of our product and want you to feel confident with every purchase. If anything isn’t right, we’ll work quickly to make it right.

30-Day Money-Back Guarantee

If you’re not satisfied with your purchase for any reason, you may request a return within 30 days of delivery, subject to the return conditions below.

Defective or Damaged on Arrival (48 Hours)

If your item arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery so we can assist you promptly. After verification, we will arrange a replacement or issue a full refund.

Return Conditions

• The product must be returned in good condition, with all original accessories and packaging included.

• Proof of purchase (order number/receipt) may be required.

How to Start a Return

To request a return or report an issue, contact us at Orchelbeauty@hotmail.com or +961 71 876 153 and include your order number and a brief description of the issue (photos/videos may be requested for verification).