Privacy policy
PRIVACY POLICY — ORCHEL
Orchel (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit or make a purchase from orchelbeauty.com (the “Site”) or contact us (together, the “Services”).
By using the Services, you agree to this Privacy Policy.
Last updated: December 14, 2025
1) WHAT WE COLLECT
We may collect the following types of information:
A) Information you provide to us
• Contact details: name, phone number, email, and delivery address.
• Order details: items purchased, order notes, delivery information, and order history.
• Customer support: messages you send us and information you share when requesting help.
B) Information collected automatically
When you browse our Site, we may automatically collect:
• Device and browser information
• IP address and approximate location (city/region level)
• Pages viewed, clicks, time on site, and referral source
• Shopping behavior (e.g., products viewed or added to cart)
This is collected using cookies and similar technologies.
2) HOW WE USE YOUR INFORMATION
We use your information to:
• Fulfill your order and provide the Service
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Confirm orders, arrange delivery, and communicate about your purchase
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Provide customer support and handle returns/exchanges when applicable
• Operate and improve the Site
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Maintain performance, prevent errors, and understand how customers use the Site
• Security and fraud prevention
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Detect and prevent suspicious or harmful activity and protect our customers and business
• Marketing and communications (where permitted)
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Send updates, offers, or helpful product information
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Show relevant ads and measure marketing performance
3) CASH ON DELIVERY (COD) AND DELIVERY PARTNERS
If you place a Cash on Delivery (COD) order, we will use your name, phone number, and address to confirm and deliver your order. This information may be shared with our delivery/courier partners strictly for fulfillment and delivery purposes.
4) WHO WE SHARE INFORMATION WITH
We only share personal information when needed to run our Services, including with:
• Shopify (our e-commerce platform)
• Payment and checkout-related service providers (where applicable)
• Delivery and fulfillment partners (for shipping and COD delivery)
• Analytics and advertising partners that help us understand performance and show relevant ads
These partners may process data only as needed to provide their services to us and in line with their own privacy policies.
5) COOKIES AND SIMILAR TECHNOLOGIES
We use cookies and similar technologies to:
• Make the Site work properly
• Remember preferences
• Understand traffic and performance
• Improve user experience and marketing effectiveness
For details about Shopify-related cookies, please visit:
https://www.shopify.com/legal/cookies
You can control cookies through your browser settings. Please note that disabling cookies may affect some Site features.
6) DATA SECURITY
We take reasonable measures to protect your information. However, no system can be 100% secure, and we cannot guarantee absolute security. Please avoid sending highly sensitive information through unsecured channels.
7) HOW LONG WE KEEP YOUR INFORMATION
We keep personal information only as long as needed to:
• Provide the Services and support you
• Comply with legal and accounting requirements
• Resolve disputes and enforce our policies
8) YOUR CHOICES
• Marketing messages: If you receive promotional emails from us, you can unsubscribe at any time. If you opt out, we may still contact you about orders, deliveries, or service messages.
• Cookies: You can manage cookie settings in your browser.
9) THIRD-PARTY LINKS
Our Site may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies if you choose to use them.
10) CHILDREN’S PRIVACY
Our Services are not intended for children, and we do not knowingly collect personal information from children.
11) CONTACT US
If you have questions about this Privacy Policy or how we handle your information, contact us:
Phone: +961 71 876 153
Email: orchelbeauty@hotmail.com
Address: Beirut, Lebanon.